Frequently Asked Questions
Everything you need to know about your Diaper Genie experience
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Diaper Genie refills compatible with all models?
Most of our refills are designed to be universal across the Diaper Genie range, including the Complete, Expressions, and Elite models. Please check the specific product description for compatibility details.
Do you offer a subscription service for refills?
Yes, you can sign up for our 'Subscribe & Save' program to have refills delivered to your door at your preferred frequency while saving 10% on every order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I troubleshoot an odor issue with my pail?
Ensure you are using genuine Diaper Genie refills with odor-locking technology and check that the internal clamps are closing fully. We recommend cleaning the interior with mild soap and water once a month.